FAQs

What paper do you use?

We print sizes A5, 20x25cm, A4 & A3 are printed onto 240gsm Fine Art Archival Paper.

Sizes A2, 50x70cm & A1 are printed onto 235gsm Matt Laminated Satin Paper.

All of our paper is sustainably sourced and FSC® certified.

What is gsm?

GSM is short for 'grams per square metre' and it tells you how heavy the paper is. The more grams per square metre, the heavier the paper – and usually, the better the quality.

Can I cancel my order?

As our prints are made to order cancelling your order may not be possible. Please contact us ASAP at hello@frameandsugar.com and we'll see what we can do.

Can I make changes to my order after placing it?

As our prints are made to order making changes may not be possible. Please contact us ASAP at hello@frameandsugar.com and we'll see what we can do.

Where can I find the tracking link for my order?

You will receive an email with tracking details as soon as we've sent it!

How will my prints arrive?

Your prints will be delivered safely in either a tube or a hard-backed envelope.

Do you offer frames too?

We do not currently offer a framing service.

What are your delivery times?

Most of our prints are made to order. As a result, please allow 3-7 business days for your order to be processed. Depending on production times, your prints may be shipped separately. Please note that this timeframe starts from the day after your order is received and excludes weekends.

Do you offer free delivery?

Yes! All of our prints are shipped from the UK via Royal Mail Tracked 48.

For other parts of the world, shipping costs start from £12.99.

Do you offer worldwide shipping?

Yes, we ship our prints to many different countries across the globe. Shipping costs start from £12.99.