Returns & Refunds

Returns Policy

Our return policy is valid for a period of 14 days from the date of purchase. If 14 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

In order to be eligible for a return, the item must be unused and in the same condition as when you received it. It should also be in its original packaging. When returning your package, please ensure that it is clearly labeled with your full name and order number.

If you wish to return an item, please send an email to hello@frameandsugar.com and we will provide you with the appropriate returns address. 

Please note: we do not offer refunds/exchanges on personalised prints as these cannot be resold.

At present, we do not offer paid returns, which means that you are responsible for both the shipment and payment of the return. We highly recommend using a tracked service when returning your parcel.


Refunds

Once we receive and inspect your returned item, we will send you an email to confirm its receipt. We will also notify you regarding the approval or rejection of your refund.

If your refund is approved, it will be processed and automatically applied to your original method of payment or credit card within 14 days. Shipping costs are not refundable.